We want you to love our products as much as we do!  All of our products are handmade, so the actual pieces may vary slightly in color and size from the images shown online and may also have slight imperfections.  

We love this about our products; they are all unique and have a handmade story behind them.  

We strive to provide the most accurate information about each product; please make sure that you have carefully read the descriptions and viewed the images of each item before placing an order.

DAMAGE POLICY

We take great care in packing your orders, however damages can occur during transit. All packages leave our warehouse in perfect condition, so it is important that you inspect your order immediately after receiving it so that we can file a claim with the courier as soon as possible.

You must inform us at studio@almahandcraftedbynature.com within five business days of your package being delivered of any shipping damages. If there is damage to your order please be prepared to send us photos of both the damaged product as well as the box so that we can properly process your claim. our courier may require an inspection of the damages, so please hold onto the original box and packing materials for 7 business days. once we finalized your  request, only the damaged product/s will be sent out to you. 

RETURN POLICY

To be eligible for a return, your item must be unused and in the same condition that you received it. Any item purchased at a discounted price is a FINAL SALE and is not eligible for return.

Please note that we cannot refund the original shipping charges as these are paid directly to our carrier.   

 

Include “RETURN” in the subject line of your email and a brief description of why you would like to return an item. Your return must be approved by our office. Do not return a product unless you have received an email approval from our office.  

Your return order must be shipped and received at our office within two weeks of receiving your return approval from us. You will be responsible for paying for your own shipping costs for returning your item. We recommend that you choose a carrier that can provide tracking and proof of delivery as we are not responsible for items lost or damaged in transit and this will help ensure that your product is received at our office within the two week return window.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be issued in the same form as the initial payment. We cannot refund the original shipping charges as these are paid directly to our carrier. You will be refunded for the amount you paid, minus the original shipping charges. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment.

  

CANCELLATION POLICY

Orders can only be cancelled if the package has not yet been shipped, or a shipping label has not yet been issued. If we have already shipped your order and you would like to return the item, please refer to our Return Policy above. 

If we receive your cancellation request before we have shipped your package, you will be notified via email that your order has been cancelled and you will receive a full refund. The refund will appear in your account approximately 5 to 10 business days after the order is cancelled.   

INCORRECT ORDERS

If you think that you have received an incorrect item or are missing items from your order, please email our office at stidio@almahandcraftedbynature.com.     

contact details

0460 669 006

Self pick up is available from the studio in Crawley, Western Australia

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